Privacy Policy
1. Introduction
Welcome to ProticketHub (“we,” “our,” “us”). We operate the website https://protickethub.online/ (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets from us, or otherwise use our services.
We are committed to protecting your privacy and the security of your personal data. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our Service to you.
A. Personal Information You Provide Directly:
When you create an account, purchase tickets, or contact us, we may ask you to provide:
Contact Details: Name, email address, phone number.
Billing Information: Billing address, payment card details (which are processed directly by our secure payment processors—we do not store full card numbers on our servers).
Account Credentials: Username and password.
Event-Related Information: Names of attendees, special access requirements, or other preferences you provide for the event.
Communications: Records of your correspondence with us if you contact our support.
B. Information Collected Automatically:
When you use our Service, we automatically collect:
Usage Data: Information on how you interact with the Service, such as the pages you visit, the events you browse, time spent on pages, and other diagnostic data.
Device Information: Your IP address, browser type and version, operating system, and other unique device identifiers.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage the Service: To process your ticket purchases, create and manage your account, and facilitate event entry.
To Process Transactions: To complete your payments and send you transaction confirmations and tickets.
To Communicate With You: To send you important service-related notices (like order confirmations, event updates, or changes to our policies), and to respond to your customer service requests.
For Marketing and Promotions (with your consent): To send you information about upcoming events, special offers, and news that we think you might be interested in. You can opt-out of these communications at any time.
To Improve Our Service: To analyze how users interact with our website, diagnose technical problems, and improve user experience.
For Security and Fraud Prevention: To monitor and protect the security of our Service, our users, and prevent fraudulent transactions.
4. Legal Basis for Processing (For EEA/UK Users)
If you are from the European Economic Area (EEA) or the UK, our legal basis for processing your personal data is:
Performance of a Contract: To fulfill our obligations in providing you with the tickets and services you have purchased.
Consent: For sending you marketing communications. You may withdraw your consent at any time.
Legitimate Interests: For operating and improving our Service, and for security and fraud prevention.
Legal Compliance: To comply with our legal obligations.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your information in the following situations:
With Event Organizers: We share necessary information (like your name, email, and ticket type) with the organizers of the events for which you purchase tickets. This is essential for event management, entry, and security. Please note that event organizers have their own privacy practices, and we encourage you to review their policies.
With Service Providers: We share data with trusted third-party vendors who assist us in operating our website, conducting our business, and serving our users, such as payment processors, data hosting services, and email delivery services. These parties are obligated to keep your information confidential.
For Legal Reasons: We may disclose information if required by law, to protect our rights, to ensure the safety of our users or the public, or in connection with a business transfer like a merger or acquisition.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: The right to request copies of your personal data.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, under certain conditions, including for direct marketing purposes.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at: info@protickethub.online.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9. International Transfers
Your information may be transferred to —and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our Service, you consent to such transfer.
10. Children’s Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, your data, or your rights, please do not hesitate to contact us at:
Email: info@protickethub.online
Website: https://protickethub.online/